Rainy Pass Repair, Inc. offers a 100% Satisfaction Guarantee. If you are not satisfied with your repair, please
contact firstname.lastname@example.org or call the shop and we will do our best to resolve the issue to your satisfaction.
We provide a 1-year warranty for the workmanship (stitching, seam sealing, accuracy to work order, etc.) on
any repair performed at Rainy Pass Repair, Inc.
Check our website or call for current turnaround times. If you need an item back by a certain date, please note this on the Repair Form or call/email the shop to discuss.
Rush service is available at the discretion of Rainy Pass Repair, Inc. staff. Rush Fees are calculated as a percent of the total repair charges. 50% Rush Fee for orders that need to be repaired and shipped within 5 business days. 30% Rush Fee for orders that need be repaired and shipped in 6 to 10 business days.
Our standard methods of return shipping are FedEx Ground and FedEx SmartPost/USPS. Expedited Shipping is available. You will be charged return shipping & handling for all items returned to you. You may provide your own return shipping label for FedEx, UPS, or USPS, however there will be a packing & handling fee of $3 per box.
Rainy Pass Repair, Inc. is not responsible for any item once it leaves our facility. Return shipments are insured for $100. If you would like additional insurance, you must request the amount before the order ships, additional fees will apply.
Rainy Pass Repair, Inc. is not responsible for taxes and duties on international shipments.
We always strive for a factory-finished look, but there are some limitations. Patches are applied to the outside of most items and will be visible. We cannot guarantee a perfect color match for fabric patches. If you are concerned about color matching, please request an email with color options.
Parts and Fabrics
We carry many parts and fabrics, but we do not have access to all specialty or branded parts and trims. In some cases we are limited to stock parts. You are welcome to provide your own parts or fabrics for repairs.
We cannot guarantee complete odor or stain removal with a laundry service. There is an additional charge for spot cleaning, so please note the location and cause of the stain. The additional spot cleaning charge will be waived if the stain cannot be removed.
If we do not hear from you for 30 days from our last communication, we reserve the right to dispose of your item.