FAQ

Turn around time is consistently 7-12 days, 12 months out of the year.

Yes! We can patch and repair down garments and sleeping bags. We can also repair zippers on down items.

No: we are capable of repairing and altering all other waterproof breathable fabrics, coated fabrics, synthetic fabrics, and some cotton/natural fabrics.

No: many of the fabrics we use are proprietary and not easily obtained through direct consumer channels. If you are looking for technical fabric for a DIY or home project, we recommend www.seattlefabrics.com

We are the authorized repair facility for many companies that manufacture outdoor gear but please always check with the manufacturer before sending us a warranty repair. Some companies require a return authorization number (RA#) which is provided by the manufacturer. This number helps us communicate about the specifics of the repair. Rainy Pass Repair does not give you an RA#- only the manufacturer can give you this number, so if you have one please note it on the repair form before sending your order.

We have one sewing repair facility in lovely Seattle, WA. We accept orders via FedEx/UPS/USPS/etc. from throughout the USA and the world, and everything from laundry to alterations is processed at our Seattle location. We do not have an east coast affiliate to recommend at this time, but keep checking back for news about the possibility of a second location for your outdoor gear repairs.

No, shipping is not included in your repair estimate/price so it is always good to Make a Price Inquiry to be sure that we can work on your specific item. We use FedEx Ground to give you the best price on return shipping while also providing tracking services and accurate delivery. We offer FREE estimates but you are responsible for incoming and return shipping for all orders, whether or not we can do the repairs. If you decide that you do not want your item repaired and do not want to pay for return shipping, we can recycle your item at no charge.

When you are ready to send your item, download our Repair Form, print it out, and include it in the box with your item. We accept daily deliveries from FedEx, UPS, and USPS but please get a tracking number so you know when your item will arrive. We process packages in the order that they are received, and it takes our staff time to work through the daily deliveries. Once your order is checked in, we will send you an email to let you know it has arrived and the next steps to get your item repaired. Every order requires detailed assessment so please don’t be surprised if it takes 24-48 hours to get in touch after your order arrives.