CORPORATE
SERVICES
ABOUT OUR WARRANTY REPAIR SERVICES
Rainy Pass Repair, Inc. is proud to service high-volume, warranty-grade repairs and circular services for leading outdoor brands.
Considering working with us? Here are some of our partnerships:
- Orvis
- Sitka Gear
- Helly Hansen
- First Lite
- Mammut
- Stio
- U.S. Marine Corps
Our technical expertise, fast turnaround, exceptional customer service, and factory finish standards are only a handful of reasons that our manufacturing partners choose Rainy Pass Repair, Inc.
Some more benefits include:
- 40+ years in repair and warranty services
- Certified by W.L. Gore and Associates, Inc. to work on Gore-tex products
- Less than 10-day turnaround
- Facilities in Seattle, WA and Morganton, NC
- Experience with large scale volume
- Capacity to grow and adapt with your program
- Factory finish repairs with thorough quality control
SERVICES
We specialize in complex outdoor products and materials, which includes waterproof/breathable fabrics. We work frequently on rainwear, skiwear, sleeping bags, packs, tents, and poles, and fishing waders.
Our current services include:
- Repair and refurbishment
- Including patches, zipper repairs, seam taping, hardware replacements, and more!
- Cleaning/DWR Restoration
- Alterations and modifications
- Product evaluation
- Fulfillment
Still unsure if we can help with your specific gear or project? Just reach out, we’d be happy to talk about it.
WHAT IF A REPAIR FAILS?
Mistakes happen, we’re all human after all. The only difference is that partnering with Rainy Pass Repair, Inc. comes with the preparation and responsibility to tackle any mistake made in shop— head-on.
We offer a year warranty on all repairs that leave our facility.
This includes a prepaid return, 2-day correction. We also offer a full replacement or reimbursement if the item is damaged.
RECYCLING SERVICES
Keeping gear and materials in circulation is important for sustainability, so we offer access to industrial recycling services to our warranty partners.
Our recycling program was built specifically to support the sustainability goals of brands just like you by offering 100% recycling of any non-repairable items. We can tackle single items direct from consumers or bulk projects.
BUILT FOR INTEGRATION
Interested in further product development? Want to know what your most common manufacturing defects are? We can offer custom repair tracking and reporting services to many of our top brands.
We are API-ready, able to provide any data you might be looking for on your products, tailored to your needs. Reach out, we’d be happy to discuss what works for you.
READY TO SCALE YOUR PROGRAM?
Partner with Rainy Pass Repair, Inc. to deliver quality, speed, and circularity—without compromise.
Contact us at admin@rainypass.com
ABOUT OUR WARRANTY REPAIR SERVICES
Authorized by W. L. Gore & Associates, Rainy Pass Repair, Inc. has been providing warranty services for manufacturers around the world for 35 years. Our enduring manufacturers include REI (30+ years), Mammut (15+ years), and Sitka (10+ years).
Whether we are performing the initial assessment with the customer or acting as support for your consumer services, our experienced customer service staff and highly skilled sewers will solve your warranty, repair, and care issues. All Rainy Pass Repair, Inc services are tailored to best fit the needs of your team.
Our services include:
- Easy setup
- Exceptional customer service
- FACTORY FINISH repairs, alterations, and cleaning
- Customized reporting
- Fastest turnaround time available
Contact us for a detailed analysis for your next warranty repair process.
RETAILER SERVICES
Rainy Pass Repair, Inc will extend your customer service, resulting in return customers. As a drop-off point for repairs, purchasers will visit your store twice for each item they need serviced. Additionally, simply referring customers to us for needs beyond retail sales will help build brand loyalty. Consumers appreciate the convenience of Rainy Pass Repair, Inc, from repairs to cleaning.
We will cut your costs on returns for faulty gear. Our repair services are an alternative to replacing products with simple defects or problems.
Rainy Pass Repair, Inc is also available as a featured attraction for store events. Our Mobile Sewing Service trailer provides free repairs at events throughout the Northwest.
MANUFACTURING DEFECTS
Rainy Pass Repair, Inc corrects manufacturing defects, eliminating the time needed to return products overseas. We will set up a production line specific to your product’s needs in order to get your items back to the marketplace as soon as possible.
- Free consultation and assessment of needs and serviceability
- Fast and efficient US based facility
- Tailored to your specific needs and turn around
- Factory Finish quality
RESEARCH & DEVELOPMENT
All corporate accounts have free access to our facility and staff for product reviews. Rainy Pass Repair, Inc is an excellent resource for better understanding common design and construction issues. Our 30+ years of experience lends us an unparalleled lens for seeing and determining manufacture defects versus use-wear or user error.
We also offer consultation service for extended or off-site projects such as factory visits and team meetings.
- Unrivaled experience in understanding use-wear versus defect
- Comprehensive reporting on product run defects
- Expert knowledge of construction techniques for long term solutions
CUT & SEW
Rainy Pass Repair, Inc offers cut and sew services for custom prototyping and small-run production. Whether you have the design in hand and simply need the goods constructed, or you have a product solution but are not sure how to proceed, we are here to help your idea become reality.
- Consultation services for product development
- Product testing capabilities
- Durable long lasting design and construction solutions
