Customer Testimonials


“Very pleased with the quality of repair to my new Henri Lloyd team sailing coat.  So glad HL pointed me in your direction.  Would recommend your company to anyone. Thank you!”
Anne F. in RI
“To the Crew at RPR. I just recieved my Sitka Contrail Windshirt back in the mail…YOU GUYS ROCK!! You repaired it to my request and then you threw in a hat and two stickers. I will continue to use you guys from now on for all my coat repairs. Thanks for exceeding my expectations!!”
Scott in MT
“Thanks so much for the wonderful work!!
I’ve even arranged with the local weather forecasters here in Lexington to have it rain yesterday and today so my repaired bag will feel the Seattle love for a few more days. ;-)”
David in KY
“I just wanted to thank you and the staff at Rainy Pass Repair for the awesome job of 2 recent repairs. I had an Oakley backpack with a broken buckle. Not only was I suprised that it could be repaired,  but you were able to repair it with an original piece. Not bad for a 10 year old backpack which was headed for recycling.”
“I sent in a parka for repair over the holidays. It was repaired in an incredibly short time. Great job!
I have used Rainy Pass repair several times in the past with the same great results. I remained very pleased with the repair and service.”
“I hope I don’t need your services often, but I am confident if I do, your team will be able to rescue my gear and clothing.”
Bob T. in CA

If asked to rate my experience with your company I would give 5 out of 5 stars. Communication was clear and concise throughout the process, which is much appreciated no matter what the transaction.  The workmanship on the repair was superb.  I will recommend Rainy Pass to anyone in need of repair services.”

Jason in ID
“My son had given me a GoLite jacket last year and I had only worn it a few times when I snagged the sleeve on a nail or branch. I was very disappointed to see that I had damaged it. The GoLite web site recommended your company for repair of down jackets and I sent it to RainyPass for repair.
I recently received my repaired jacket and it looks just like new. Your folks did a great job.
Al A. in NJ
“I just got my jacket back from Rainy Pass! The entire zipper did not need replacing!… only the two little tabs at the bottom!
So happy to have my favorite climbing jacket back in working order. Thank you… and keep up the good work!”
“I just had two The North Face gore-tex pro jackets altered, and your folks did a great job.  I will certainly continue utilizing your service.  Nice work!!”
All best, Curt in BC
“Many thanks for a beautiful repair on the  zipper replacement for my Ibex vest. It is so much better than it was.. I am truly grateful for your skills …
Quality Rare and Satisfying
JoEllen in NY
“Yesterday I received my early Christmas present when my REI Travel Bag was delivered and I opened the box like a little kid on Christmas morning. That is not quite true as I have the dexterity that sometimes accompanies the hands of a 67 year old kid.
Thank you so much for the wonderful repairs and the results are such that no one but me will know repairs were made and that the bag is not as pristine as the day it was originally manufactured.
How you folks were able to make new what was shredded in that one section along the zipper is beyond me.”
Good day from rainy Lexington, KY!