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How to Send Something In

We offer drop-in services at our shop in Seattle, but most of our business is done through mail-order. All of the work is done on-site at our Seattle shop, which is currently our only location. Need a quote? We can give you a rough estimate on repair costs over the phone or email, but we must see the item before we can finalize the quote. All prices are based on our shop rate of $83 per hour. Email repair@rainypass.com or give us a call at 888-747-7867 (888-RIP-STOP) and we would be happy to help you.

Please read the following guidelines before sending something in for repair:

Repair Form

Please CLICK HERE to download the Repair Form. Include this form in the box whenever you send us an item for repair or laundry service.

If you can’t print the form, please just take a look and write the relevant information on a piece of paper and include it in the box with the item.

We receive many orders each day, and it can be difficult to track you down if there is no info inside the box. Please write clearly and include your phone number and email address if you would like return tracking info.

Packing and shipping

Send us only what needs to be repaired. The stale Snickers bar in the pocket is not something we can fix. Empty all pockets and set aside any removable parts such as zip-off hoods, tent flies and poles, and pack frames.

Do not include stuff sacks. Sleeping bags should be packaged in a box with ample room. Down bags may have considerable more loft after we launder them, and should not be “stuffed” into a small box.

For most items, it is best to package them in a cardboard box or padded envelope. We accept daily deliveries from FedEx, UPS and US Postal Service, so use whichever carrier is most convenient for you.

Please DO NOT use packing peanuts. These make a mess at our shop, and we try to be an environmentally friendly company and avoid the use of these materials. We will return your item in the same box whenever possible.

Estimates

Feel free to call 888-747-7867 or email photos of your item to repair@rainypass.com if you would like an estimate before sending your item for repair.

We will do our best to give you an accurate estimate, but we can’t quote exact repair prices until we have the item in the shop for inspection.

Our shop rate as of March 2017 is $83 per hour with a $20 minimum per item for repairs, alterations, and gear modifications.

Cleaning Laws

All items must be clean before we can repair them. The exception, of course, is an item that is being sent in for laundry service. However, if you send us a muddy jacket for a patch or zipper repair, there might be additional charges to clean the jacket before we can do the repair work.

Payment & Return Shipping

We accept Visa, MasterCard, American Express and Discover in addition to cash, check and money orders from the USA.

We do not send you a bill- all orders must be paid in full before shipping back to you.

If you don’t feel comfortable including your credit card info on the repair form, simply leave that section blank and we will call you to collect payment over the phone. Our standard carrier for return shipping is FedEx Ground, but we can also use USPS to AK, HI or a PO box address. The customer is responsible for return shipping charges.

Repair Form