Frequently Asked Questions
In some cases we can do an “invisible” patch. If the damage is small enough we can repair the fabric by applying seam tape to the under side, joining the edges together. This can only be done to very short, clean cuts, such as those made by a sharp knife. Even so, the white tape material may show through. For larger damage on newer garments we recommend design patches. We can add a stripe, pocket, emblem or some other feature to a garment to blend the repair into the design. This is a very effective way to repair and camouflage unsightly holes.
Yes, any hole can be patched. We can permanently sew a patch on the outside layer of the item. For waterproof breathable garments, all stitching is seam taped to maintain the waterproof integrity of the fabric. The minimum patch size is 2 inches. Patches smaller than this rarely look appropriate. Patches can also be designed to blend into the style of a garment to disguise the repair completely.
We can add almost any feature you’d like to an item: new doors in a tent, a pocket to your pack, underarm zippers in your jacket, etc. Let us know what features you need, and we can add them to your gear. Please keep in mind, however, that we do not build custom garments or gear from scratch.
Absolutely. We recommend a Gore-Tex® patch kit for most hole repairs. It will stick to almost any clean surface and last longer than any other adhesive patch material we have seen. If you plan to have a professional patch done at a later time, use the smallest amount of patch material that will cover the damage. Duct tape and adhesive patches leave a residue behind when they are removed that must be covered with the new patch. If you would like to sew on a patch or make other “do it yourself” repairs, call us, we would be happy to guide you.
How did you get them in there? We really want to know. It is very helpful to know what the stain is when attempting to remove it. We use a variety of products depending on the type of stain. Citrus-based stain removers work well on chewing gum and greasy stains. Many commercial products found in your supermarket work well. There is very little you can do to damage the Gore-Tex® layer of your garment, but care should be used not to damage the shell fabric. Always test a spot remover on a small area first and do not use bleach products. Choose the right stain remover and follow the directions before you launder the item. Attempts to remove a stain with the wrong remover will set the stain in further. After any attempt to remove a stain, retreat the garment with a water repellency treatment. Feel free to call us if you need help.
No, we do not recoat fabrics because we have not found a product that works effectively. The waterproof coatings on nylon fabrics come loose with age. The aging process is often accelerated by detergents, improper storage, and other factors. Many companies sell recoating products. If you find one that works well, please let us know. We would love to hear about it! Otherwise, you may want to consider replacing the floor of the tent. If you decide to go that route, we can help you with that.
We can rebuild, repair, or replace Easton aluminum tent poles. If you are trying to replace a lost set it is often best to go directly to the manufacturer. If that is not possible, there are a few options for you. TA Enterprises can build custom pole sets for you. Sunshine Sports is a great resource for fiberglass and large diameter aluminum poles. Check out our Partners pagefor contact information.
We do not do shoe repairs. For hiking, climbing, and trail shoes we recommend Dave Page, Cobbler. His shop has been specializing in outdoor footwear for more than 40 years and offers the most up-to-date equipment and techniques for outdoor footwear. They can even rebuild your Birkenstocks.
We can apply a permanent seam tape to your tent seams if they have not been seam sealed with a liquid seam sealer. If you have seam sealed your tent we cannot apply seam tape or re-apply sealant. We recommend Seam Grip for sealing and re-sealing tent seams. One application of this product will last the lifetime of your tent.
We do not sell any parts or fabrics. We can however direct you to companies that specialize in the sale of outdoor fabrics and findings. They can even supply you with patterns to make your own items. Check out our Partners page for more information, or give us a call.
Yes, we can do almost any alteration you need. All our alterations are done with a factory finish. In most cases you will not be able to tell the garment was altered. A Gore-Tex® garment we alter for you will still maintain the manufacturer’s original warranty. We can shorten sleeves and pant legs, even above articulated joints. If a garment is too short we can lengthen it. Gussets can be added for more freedom of movement. We offer the best solutions for ill fitting outdoor garments and gear.
Some people have yet to discover Rainy Pass Repair, Inc. We can apply patches to your outdoor gear that are cosmetically neat, clean, and permanent. Zippers are replaced with a “factory finished” look and function. We can even clean your items for you to maintain the original appearance and performance. However, if grunge is your fashion, we would be glad to recommend a good hardware store.
It’s not likely. The repellency treatment on the outer nylon can be diminished by dirt and regular use. A heavy rain will then soak the outer layer and cool the fabric. Condensation occurs on the inside of the garment and because both sides of the garment are wet, it appears to be leaking. Fortunately, this problem can be solved. Our laundry services can revitalize the water repellency of your garment.
To revitalize your garment at home, launder the garment in warm water, gentle cycle with 1/4 cup powder detergent, then tumble dry. The garment must also be treated with a water repellency treatment. Rainy Pass Repair, Inc. is a certified Granger water repellency treatment provider. Regular maintenance of this type will add years of life, and end the illusion and feeling of leakage. (Remember to always read and follow the care label on your item!)
Down products are quite fragile. When it becomes necessary to clean a down-filled item, great care must be used. Wet down puts substantial stress on its shell, and can rip baffles and stitching. When dried improperly, down becomes uneven, clumpy, and the subsequent loss of loft renders the item ineffective. Dry cleaning may decrease an item’s loft and may damage down. Rainy Pass Repair, Inc. does not recommend the bath tub washing method because the soap is rarely rinsed out completely, which is detrimental to the insulating value of the down. Small items can be washed at home (a front loading machine is highly recommended) using a small amount of powder detergent and a gentle cycle. Wash items individually and tumble dry with 6 to 12 tennis balls using no heat.
Rainy Pass Repair, Inc.’s professional laundry services for down products can restore the product to its original loft and warmth. We can also refill your down in the case of loss.
For small synthetic insulated products, close all zippers and wash with 1/4 cup powdered detergent in warm water on a gentle cycle. Hang dry or tumble dry on low (less than 125 degrees). Large items such as sleeping bags and comforters need to be professionally cleaned.
Caution: Frequent washing of synthetics can reduce their insulating value.
Although we are happy to fit, alter, or modify any item, we do not make custom items from scratch.
We can repair some types of luggage, as long as there are no wheels or a hard frame. We cannot replace wheels or telescoping handles on luggage, and we cannot work on anything with a hard frame because it will not fit under our sewing machines. Please check your local listings for luggage repair specialists.